Returns & Exchange

RETURNS, EXCHANGE & PRE ORDER

RETURN POLICY:
When not satisfied with your purchase you may return your order for a complete refund within thirty (30) days from the date of purchase. 

Returned items must be in resaleable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. Customers shall have to pay the return shipping costs. We suggest that return shipments are sent through a shipping carrier that offers tracking service such as USPS, UPS, Fedex. Please note: The amount refunded excludes any outbound shipping paid on the original purchase

You can initiate a return at any time by visiting our Returns Center.

Once your return is received and inspected by Fallen Returns Department (usually within 72 hours of receipt), when return is approved, your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. 

Please note that (depending on your  credit company) this process may take an additional 2-10 business days after your credit is applied for it to post to your account.

EXCHANGES

Online purchases allow exchanges. If a different size or color is desired just initiate an exchange at any time by visiting our Returns Center.

RETURN PACKAGE ADDRESS

Fallen Footwear US
15421 W Dixie Hwy Bay 3, North Miami Beach
FL, 33162, United States

Customer service can be contacted by email at customerservice@fallenfootwear.us

PRE ORDERS

Pre-orders can be cancelled free of charge here, before they are shipped, by emailing us at customerservice@fallenfootwear.us