Returns & Exchange
If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in resaleable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex. Please note: The amount refunded excludes any outbound shipping paid on the original purchase.
Once your return is received and inspected by Fallen Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days.
Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.
RETURN PACKAGE ADDRESS
Fallen Footwear US
10675 NW 123 st rd, Medly
FL, 33178, United States