EXCHANGES, RETURNS & PRE-ORDER POLICY
Thank you for shopping at FallenFootwear.com
If you are not satisfied with your purchase in any way, please contact our Support Team at email@example.com, so that we can further assist you with your options.
All Exchange or Return items must be in resellable condition: unworn, unused, unwashed, and in the original packaging with all original tags attached.
If an Exchange or Return request is denied for any reason, our Support Team will assist you further in completing a transaction for the cost of return postage to ship your item(s) back to your address.
We sincerely appreciate your understanding!
If you would like to request an exchange for any item(s) purchased at FallenFootwear.com, please contact us directly at firstname.lastname@example.org within 30 days of the original order date, and we will be happy to assist you with setting up your exchange and providing you with an RMA number for returning the merchandise to be exchanged. Once we receive your item(s) and inspect against our ITEM CONDITION policy, your exchange order will be released and and shipped the same day.
Item(s) must have been purchased from FallenFootwear.com within 30 days of Refund request.
If you would like to return your item(s), please contact email@example.com to request an RMA, along with further
instruction. We ask that you DO NOT ship any items to our facility without first
receiving approval from Support with an RMA number. This will ensure that you do not experience any delays with your return.
*Any item(s) shipped back to Fallen Footwear without authorization and an RMA number will be rejected and returned to sender.
After our Support Team has confirmed your return request and begins creating your RMA, you will be provided with TWO options;
*YOU MUST SELECT AN OPTION BEFORE A RETURN CAN BE PROCESSED
1. Returning for a REFUND (*FEE APPLIES)
A refund for the item(s) will be returned to the card used at the time of your online purchase, minus original shipping charges. Once a refund is processed, it may take additional 1-3 business days for the transaction to post to your account, depending upon your card issuing bank.
• *RETURN FEE: Cost of return postage (we will email you a printable return label after completing a return shipping transaction at a link that will be
provided by our Support Team).
2. Returning for a STORE CREDIT
Cost of item(s) will be applied to an online gift card and emailed directly to you. Original shipping charges will not be included.
• *RETURN FEE: FREE (we will email you a printable return label).
Once we receive your item(s), our team will perform an inspection to ensure that the returned item(s) meet our ITEM CONDITION policy (see above) before any one of the two return options above are processed. Returned items are usually inspected within 72 hours, Monday through Friday.
*Please note that SALE item(s) will not qualify for Exchange or Return, and are
considered FINAL SALE at the time of purchase.
If you are one of our International customers, please reach out to firstname.lastname@example.org for further assistance. We would be more than happy to assist with an International Return request, but will require our International customers to be responsible for shipping any item(s) to our facility, in order to begin the Return process. Currently, we do not have a way to email a printable return label for International addresses. We apologize for this inconvenience, but appreciate your understanding.
Pre-orders can be cancelled free of charge here before they are shipped. Please also be sure to contact us by emailing email@example.com to confirm cancellation.