Returns & Exchange

(No returns or exchanges on all sales items)
When not satisfied with your purchase you may return your order for a complete refund within thirty (30) days from the date of purchase. 

Returned items must be in resaleable condition: unworn, unused, unwashed, and in the original packaging with all original tags attached. Customers shall have to pay the return shipping costs. We suggest that return shipments are sent through a shipping carrier that offers tracking services such as USPS, UPS, or FedEx. Please note: The amount refunded excludes any outbound shipping paid on the original purchase

Once your return is received and inspected by the Fallen Returns Department (usually within 72 hours of receipt), when the return is approved, your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. 

Please note that (depending on your credit company) this process may take an additional 2-10 business days after your credit is applied for it to post to your account.

Online purchases allow exchanges. If a different size or color is desired please contact our customer support at letting them know the new item needed. Once we received the product back we will ship the new one as soon as possible.

Fallen Footwear US
3209 Lionshead Ave
Carlsbad California 92010, United States

Customer service can be contacted by email at


Pre-orders can be cancelled free of charge here, before they are shipped, by emailing us at